Shipping & Pick Up Policy

Shipping

Mostly Vegan offers delivery for ambient items, chilled items and frozen items.

PLEASE NOTE: Your entire order will be shipped at the same temperature; ambient or chilled (-4 degrees)  or frozen (-18 degrees)

Chilled and frozen items cannot be shipped together as they need to be stored at the appropriate temperature during transit

Ensure you are using the correct shipping method for the temperature of your products

Each product description will mention when chilled shipping or frozen shipping is required

If you need confirmation of temperature to select or you believe the set temperature for a product is incorrect please contact the store.

Ambient Orders

Ambient Shipping & Handling Prices

Standard Delivery: $7

Rural Delivery: $14

Please remember to check if your address is rural here

 

Ambient Address Information

Ambient orders can be sent to residential (home) or commercial (business) addresses

Please remember to check if your address is rural here

 

Ambient Shipping Time Frames

Ambient orders are dispatched within
1-2 working days, this does not include Mondays as the store is closed. Please note timeframes below serve as a guideline only and Mostly Vegan makes no guarantees on delivery dates. Please allow extra time for rural deliveries

North Island: 2-5 days

South Island: 3-6 days

Ambient orders are sent with PBT, you can check delivery time frames and track your order on their website www.pbt.com

 

Ambient Shipping Information

You will receive a confirmation email upon ordering (check your spam folder) and a follow up email with your tracking number once your order has been packed.

If you do not receive your tracking number within 2 days, please contact the store

Your package will require a signature on delivery

If there are issues with your order, please contact the store within 24 hours of delivery

 

Chilled Orders or Frozen Orders

PLEASE NOTE: Chilled orders or Frozen orders are ONLY dispatched on Wednesdays.

Your chilled order or Frozen order MUST be received by Midday Tuesday to make the Wednesday shipment

Chilled orders or Frozen orders require a business name and commercial (business) delivery address

Chilled items and frozen items are sent separately to ensure they are kept at the appropriate temperature

 

Chilled or Frozen Shipping & Handling Prices

If you are unsure which area to select please contact the store for confirmation

North of Auckland: $20
(Includes: Kerikeri, Warkworth, Whangarei & Waiheke etc)

Auckland: $15

Waikato: $12
(Includes: Hamilton, Rotorua, Tauranga, Tirau, Taupo, Waihi, Waitomo etc)

Remaining & Lower North Island: $15
(Includes: Coromandel, Pauanui, Gisborne, Whitianga, Taumaranui, Palmerston North, Wanganui, New Plymouth, Masterton, Wellington etc)

Upper South Island: $25
(Includes: Christchurch, Ashburton, Timaru etc)

Mid South Island & West Coast: $30
(Includes: Nelson, Picton, West Coast, Dunedin)

Lower South Island: $35
(Includes: Invercargill, Central Otago Lakes etc)

Chilled or Frozen Address Information

Chilled or frozen orders can be sent to commercial (work) addresses only. If you provide a residential (home) address or omit the
business name your delivery may be forfeited due to spoilage or additional re-delivery and administration fees may be charged to get your order to you

Chilled or Frozen Shipping Time Frames

Chilled orders or Frozen orders are dispatched on Wednesdays only. Your order must be received by midday Tuesday to make the delivery.
Please note time frames below serve as a guideline only and Mostly Vegan makes no guarantees on delivery dates

North Island: 1-3 Days

South Island 5-7 Days

Chilled or Frozen Shipping Information

You will receive a confirmation email upon ordering (check your spam folder) and a follow up email with once your order has been packed along with confirmation on when it will be dispatched

Please remember chilled orders or frozen orders require a business name and commercial delivery address

Your package will require a signature on delivery

If there are issues with your order, please contact the store within 24 hours of delivery

 

Pick Up

Pick up is free of charge for orders of all temperatures

Pick Up Time Frames

Your order can be collected within normal store hours:
Tuesday – Friday 10am – 6pm
Saturday & Sunday 10 – 3 
(excluding Market days which fall on the first and third Sundays of the Month)
The store is closed on Mondays

Please allow 24 hours for your order to be packed

If you need to collect your order earlier, please contact the store to ensure it’s ready when you arrive

Click & Collect Information

You will receive an email confirming your order (check your spam folder) and another when your order is ready for pick up

Tomtit Farm Vegetable Order Pick Up

Vegetable orders are delivered every Tuesday between 10am and 12pm

If an email address or contact number is provided you will be notified when your order is ready in store

 

 

 

  

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