The easiest way to return a non-perishable item is to visit the Mostly Vegan store within 14 days of receiving your order. When you visit the store, please bring your proof of purchase and Mostly Vegan will happily provide you with an exchange or a gift voucher for the purchase price of the item/s you return.
Please choose carefully as Mostly Vegan do not refund any item bought online or in store, unless it is faulty. Mostly Vegan are happy to exchange your items at the store (excluding perishable items such as frozen and chilled goods as well as sale/clearance and short dated items) within 14 days of the date you received your order, with proof of purchase, providing the items are in their original condition.
You can return your online purchase in store.
You can return item/s purchased online (excluding perishable items such as frozen and chilled goods as well as sale/clearance and short dated items to the Mostly Vegan store within 14 days of receiving your order. Unfortunately, Mostly Vegan are not able to exchange items, but will happily provide you with a gift voucher for the purchase price of the item, as long as the items are in their original condition.
Contact the store
Pack the item/s you are returning appropriately using the original packaging
Items must arrive in store in new condition
You will be required to pay the return postage
Sale/clearance and short dated items cannot be returned
If the item/s is faulty, Mostly Vegan will meet their obligations under the Consumer Guarantees Act to provide a remedy.
You can return items (excluding perishable items such as frozen and chilled goods as well as sale/clearance and short dated items) to the store. If you have changed your mind on an item Mostly Vegan is happy to exchange it for you or provide you with a gift voucher as long as the items are in their original ’new condition.
Unfortunately, with the exception of faulty items, Mostly Vegan are unable to accept items returned that are not in their original/new condition or returned after 14 days of you receiving your item. If returned via post, Mostly Vegan will contact the purchaser to discuss if you would like the items to be returned to you. Any items returned under these circumstances may incur a cost to get the items to you.
Mostly Vegan abides by the Consumer Guarantees Act for any faulty or damaged items. Mostly Vegan are committed to ensuring that the items you buy from Mostly Vegan are in original/new condition when you receive them. If your items are faulty Mostly Vegan apologize for the inconvenience.
Please return the item/s to the store. If the item was purchased online, you can return the item in store or post it back to Mostly Vegan.
Mostly Vegan does not and will not sell, trade or rent use personal information to others
Mostly Vegan complies fully with the Unsolicited Electronic Messages Act 2007. Mostly Vegan will not share, sell, rent, swap or authorize any third party to use email address without use permission. If you feel you have received an email from Mostly Vegan in error, please contact the store.
Mostly Vegan Limited abides by the Consumer Guarantees Act for any faulty or damaged items.
If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in and contact Mostly Vegan within 24 hours of receiving your order.